FSM · Operations
Kōami Field Service
Keep biomedical assets and teams in motion.
Kōami Field Service keeps biomedical equipment and facilities running. It turns breakdowns and preventive schedules into dispatched work orders, routes technicians efficiently, and holds every SLA accountable.
For biomedical engineering, facilities, maintenance and service teams.
field.koami.in/control-tower
Service control tower
Biomedical & facilities · all sites
24
Open orders
11
In progress
2
SLA breaches
18
Resolved today
Work orderAssetTechnician · SLAStatus
WO-4821Ventilator · ICU-04S. Menon · 32m leftOn route
WO-4820MRI · RadiologyK. Devi · 1h 10mIn progress
WO-4818Chiller · Block BA. Rao · BreachedEscalated
WO-4815Autoclave · CSSDJ. Paul · DoneResolved
Fasterfault resolution
Preventivemaintenance, less downtime
SLAtracked & accountable
Modules
Everything Field Service includes
Work Orders
Capture every request and turn it into trackable work.
- Multi-channel intake
- Priority & SLA tagging
- Parts & labour
- Status tracking
Work Orders
LiveMulti-channel intake55%
Priority & SLA tagging66%
Parts & labour77%
Status tracking88%
How it works
One connected workflow
1
Log the request
Breakdowns and PM schedules become work orders with SLAs attached.
2
Dispatch smartly
The right technician is routed to the job with full context.
3
Resolve on site
Technicians work from the mobile app, capturing parts and proof.
4
Report & prevent
Uptime, SLA and asset health feed the next maintenance cycle.
Connected ecosystem
Better together
Kōami Field Service shares identity, data and integrations with the rest of the Kōami suite.